55. According to the Change competency: Target, in order to understand the consumer, Target created a “creative cabinet,” a secret team of 12 diverse customers.
ANS: T
ANS: T
Analytic | Operations Management
56. According to the Change competency: Target, Target wants to be known as the king of logistics with enough muscle to force vendors to deliver on price.
ANS: F
This describes Walmart. Target wants to be known as the king that delivers a great experience and offers exciting products that are unique to customers.
Analytic | Operations Management
57. Organizational diagnosis is the process of assessing the functioning of the organization, department, team, or job to discover the sources of problems and areas for improvement.
ANS: T
AACSB Analytic | Operations Management
58. Information needed to diagnose organizational problems may be gathered only from the organization’s records.
ANS: F
Information needed to diagnose organizational problems may be gathered by questionnaires, interviews, or observation—and from the organization’s records.
AACSB Analytic | Operations Management
59. When employees are satisfied with the status quo and perceive high personal risk in change, their readiness for change probably would be low.
ANS: T
56. According to the Change competency: Target, Target wants to be known as the king of logistics with enough muscle to force vendors to deliver on price.
ANS: F
This describes Walmart. Target wants to be known as the king that delivers a great experience and offers exciting products that are unique to customers.
Analytic | Operations Management
57. Organizational diagnosis is the process of assessing the functioning of the organization, department, team, or job to discover the sources of problems and areas for improvement.
ANS: T
AACSB Analytic | Operations Management
58. Information needed to diagnose organizational problems may be gathered only from the organization’s records.
ANS: F
Information needed to diagnose organizational problems may be gathered by questionnaires, interviews, or observation—and from the organization’s records.
AACSB Analytic | Operations Management
59. When employees are satisfied with the status quo and perceive high personal risk in change, their readiness for change probably would be low.
ANS: T
AACSB Analytic | Operations Management
60. To be successful, change programs must have an impact on employee roles, responsibilities, and working relationships.
ANS: T
AACSB Analytic | Operations Management
60. To be successful, change programs must have an impact on employee roles, responsibilities, and working relationships.
ANS: T
AACSB Analytic | Operations Management