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Social skills refer to the ability of a person to influence others.

82. Agreeableness refers to the ability of a person to influence others.

ANS: F

Social skills refer to the ability of a person to influence others.

83. Social skills refer to the ability of a person to influence others.

ANS: T

84. In the Teams Competency: Why Personality is Important at Starbucks, Starbucks trains employees to work independently, with little interactions with fellow co-workers.

ANS: F

In the Teams Competency: Why Personality is Important at Starbucks, Starbucks trains employees on how to treat one another.

85. In the Teams Competency: Why Personality is Important at Starbucks, the organization’s focus on hiring people who can focus on completing their tasks indicates that the organization values extraversion in its employees.

ANS: F

The organization’s focus on hiring people who can focus on completing their tasks indicates that the organization values conscientiousness in its employees.

86. Leaders or groups should not try to change or otherwise directly control employee personality.

ANS: T