83. When individuals attempt to manipulate or
control the impression that others form about them they are engaging in:
|
a.
|
impression delineation
|
|
b.
|
impression motivation
|
|
c.
|
impression management
|
|
d.
|
appearance development
|
ANS: C
84. Recommendations
for creating positive performance expectations include all of the following except:
|
a.
|
be supportive of training and
development opportunities
|
|
b.
|
treat employees positively
|
|
c.
|
give employees special treatment to
bolster confidence
|
|
d.
|
watching the employee more closely to
make sure they don’t make mistakes
|
ANS: D
85. All
of the following are tactics of impression management except:
|
a.
|
self-promotion
|
|
b.
|
ingratiation
|
|
c.
|
being inconsistent
|
|
d.
|
supplication
|
ANS: C
86. Lanto
is an account representative who constantly reminds his manager of his high
sales numbers. It appears that Lanto is using the impression management tactic
of:
|
a.
|
ingratiation
|
|
b.
|
intimidation
|
|
c.
|
self-promotion
|
|
d.
|
supplication
|