7. Posted conspicuously on walls throughout the
organization is the statement, "We will do whatever it takes to satisfy a
customer." This would be most appropriately considered an example of ____
as a component of organizational culture.
|
a.
|
communication norm
|
|
b.
|
rules of the game
|
|
c.
|
dominant values
|
|
d.
|
norms
|
ANS: C
8. Which
of the following would be most appropriately considered an example of
"philosophy" as a component of organizational culture?
|
a.
|
Answer the phone before three rings
|
|
b.
|
Kitchen staff at IHOP restaurants refer
to servers as "Mercury" to indicate their speedy responses
|
|
c.
|
The customer is always right
|
|
d.
|
The most recent hire does the dirty work
in this company
|
ANS: C
9. Organizational
culture exists on several levels, which differ in terms of ____.
|
a.
|
routine means of communicating
|
|
b.
|
norms and values
|
|
c.
|
communication styles and norms
|
|
d.
|
visibility and resistance to change
|