105. The
way that messages move through grapevines in organizations that is not a
definite channel because the message is spread to different people, bypassing
others altogether is the ____ chain.
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a.
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single-strand
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|
b.
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gossip
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c.
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cluster
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d.
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probability
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ANS: D
106. According
to Change Competency: Michael Ward’s Reflections on CSX’s One Plan Redesign,
what did Michael do upon becoming CEO:
|
a.
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wrote a personal mission statement
|
|
b.
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gave raises to all employees who had
been with the company for more than 15 years
|
|
c.
|
outlined core values for the company
|
|
d.
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rehired recently laid off employees
|
ANS: C
107. According
to Change Competency: Michael Ward’s Reflections on CSX’s One Plan Redesign,
which of the following is not one of CSX’s core values:
|
a.
|
People make a difference
|
|
b.
|
Safety is a way of life.
|
|
c.
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Be fact based.
|
|
d.
|
These are all core values of CSX
|