The trend leading toward increased application of Business Process Reengineering (BPR) is the pursuit of increased quality consciousness . Global competition permits consumers to purchase products and services from the highest quality providers in the world.
In many product and service markets, quality has become one of the most indispensable criteria applied by consumers in buying decisions. BPR is a useful tool for increasing quality because it focuses attention on processes associated with poor quality and indicates ways in which quality can be improved by replacing, changing, or eliminating those processes.
The third trend resulting in increased BPR usage is the increase in price competition caused by globalization. To successfully compete on the basis of price, firms must identify ways to become more efficient and, thus, reduce costs. BPR can be used to improve efficiency, particularly when a process needs a major overhaul or a new generation of technology is needed.
Because BPR is a methodical way to revolutionize business practices, formal steps can be defined; however, creativity is an important element of the method.