19. ____ refers to opposition, disagreements, and
disputes between units or teams.
|
a.
|
Intergroup conflict
|
|
b.
|
Intragroup conflict
|
|
c.
|
Intrapersonal conflict
|
|
d.
|
Interpersonal conflict
|
ANS: A
20. Levi,
the plant manager, tells Mikayla, the production manager: "It is
imperative that this order be shipped before the end of the week. Do whatever
it takes to get the order out on time." However, when Mikayla tries to
schedule her team for overtime so that the order can be completed on time, the
human resource department informs her that corporate headquarters issued a
directive the previous week stipulating that no overtime be allowed because of
overruns in the personnel budget. Mikayla may experience ____ conflict.
|
a.
|
intrasender role
|
|
b.
|
interrole
|
|
c.
|
person-role
|
|
d.
|
intersender role
|
ANS: D
21. Ben
was recently offered a promotion from his position as an assembly line worker
to that of a first-line supervisor. In spite of the fact that he considered the
offer to be a real honor, and felt that management personnel make a valuable
contribution to the company, he refused the promotion. When asked why, he
stated that he didn't want to get caught in the middle between management and
his good friends on the bowling team, all of whom are assembly line workers. It
appears that Ben refused the promotion because he feared the experience of:
|
a.
|
role overload
|
|
b.
|
intrasender role conflict
|
|
c.
|
interrole conflict
|
|
d.
|
role ambiguity
|
ANS: C
22. ____
conflict may occur when the role requirements are incompatible with the focal
person's own attitudes, values, or views of acceptable behavior.
|
a.
|
Interrole
|
|
b.
|
Intrasender role
|
|
c.
|
Person-role
|
|
d.
|
Intersender role
|