1. In
Learning from Experience: “Zappos,” style character and ways of doing things at
Zappos are driven by
|
a.
|
servant leadership discussion groups
|
|
b.
|
mentoring for new employees
|
|
c.
|
the core values of the firm and leaders
|
|
d.
|
personality testing
|
ANS: C
2. In
Learning from Experience: “Zappos,” the organization’s unique core value of
creating a little weirdness is maintained through
|
a.
|
the hiring procedure
|
|
b.
|
pajama parties
|
|
c.
|
both of these
|
|
d.
|
neither of these
|
ANS: C
3. The
term ____ refers to a complex pattern of beliefs, expectations, ideas, values,
attitudes, and behaviors shared by the members of an organization.
|
a.
|
shared behaviors
|
|
b.
|
shared assumptions
|
|
c.
|
organizational values
|
|
d.
|
organizational culture
|
ANS: D