82. The
ability to transfer data, information, ideas and emotions by means of reports,
letters, memos, notes, e-mail messages, and the like is:
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a.
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active listening skill
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b.
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nonverbal communication
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c.
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written communication
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d.
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verbal communication
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ANS: C
83. In
the Communication Competency: Maureen Chiquet, Global CEO, Chanel S.A., Maureen
Chiquet spends about 75% of her time in the office ____.
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a.
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filing papers
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b.
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listening to her direct reports’
insights
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c.
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talking on the phone, setting up
business deals
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d.
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working on spread sheets
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ANS: B
84. In
the Communication Competency: Maureen Chiquet, Global CEO, Chanel S.A., Maureen
says, “to lead effectively and achieve real business results as the head of any
enterprise, you have to ____.
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a.
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cut costs
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b.
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speak out
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c.
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take action
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d.
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listen
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